General Terms and Conditions
The present terms and conditions of sale govern the relationship between GAME BREWER BVBA, whose head office is at Patersstraat 51, 2300 Turnhout, Belgium, BCE number 0671 586 923, operating under the name of "Game Brewer", https://www.gamebrewer.com hereafter called "the Vendor", on the one hand, and any person or company ordering through our webshop, by email, by a crowdfunding platform, or by any other method. The Customer declares s/he has the capacity to possess rights and be bound by obligations.
The products are described on the site https://www.gamebrewer.com in good faith and as accurately as possible. The Customer may obtain extra information on the products presented on the site by sending a message with the contact form on this website, or by telephone to +32 14 72 47 64. The presentation of the products is not binding for the Vendor and does not constitute an offer in the legal sense of the term. The photographs, diagrams, drawings or videos illustrating the products are not contractually binding. Under no circumstances shall the Vendor be held liable for any errors that may occur in them.
Webshop Ordering and Refunds
If you have received the ordered goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund, pursuant to article 47 of the Belgian Act of 6 April 2010 on Market Practices and Consumer Protection, provided that you inform us of your decision to cancel the contract within 14 (fourteen) calendar days of delivery of the goods, by notification to our customer service department using the contact form on this website and/or by simply returning the goods. Please note that while the Goods remain in your possession you are under a duty to ensure that the Goods are kept safe, secure and in good condition. We will provide you with a refund as soon as possible after you inform us of your decision to cancel the contract and in any case and at the latest within 30 days for any sum that has been paid by you or debited from your credit card for the Goods, including shipping cost from Vendor to Customer. The shipping cost for returning the Goods from Customer to Vendor is not refundable though. Please note that you have to return the Goods in their original packaging, including shrink wrap, complete with any related accessories. All Goods will be inspected on return. You will be notified by email once your return has been received and processed. All communications will go to the original purchaser. The Customer can find out about the various products that the Vendor offers on his website https://www.gamebrewer.com. The Customer may navigate freely on the pages of the website with no obligation to purchase. The products are presented using an information sheet (product description, components, photograph and price) containing information that is as correct and precise as possible to give as faithful and complete a description as possible. However, considering the digital means of presenting the products online, it is possible that the Customer’s perception of the photographic representation of a product does not correspond exactly with the product itself. The Customer shall select the products s/he wants and specify the quantity. The products will then be added automatically to the Customer’s basket. Before ordering a product displayed on the website, the Customer must open an account . The Customer must fill out a form to open an account or login if an account was made previously. The Customer must also supply an email address and choose a password that shall remain personal and confidential and will later be required for purposes of identification on the site. The Customer accepts that entering these two forms of identification is deemed to be proof of his/her identity and his/her acceptance of these general terms and conditions of sale. The Customer can choose the payment method desired from the available options. By clicking on "Proceed to payment", the Customer completes his/her order. The order is recorded and the sale is complete. The Customer can no longer correct any data errors made when entering the order. The confirmation email that the Vendor sends to the Customer concludes the contract and implies the Customer’s unconditional acceptance of these terms and conditions. The details of the order stated in the confirmation email are: Summary of item(s); Total cost of order; Total shipping and processing costs; Customer’s name and address; Place and date of ordering (for information only); Payment details; Contact details for the customer service department of Game Brewer. The order form shall be recorded on the Vendor’s IT registers, which are stored on a reliable, durable server and shall be considered proof of the contractual relations between the parties. It also provides proof of the availability and price of the items. Automatic recording systems are deemed to be valid proof of the nature, content and date of the order. The sale shall not be concluded until confirmation of the order has been sent by email to the Customer. The Vendor shall not be bound by the Customer’s order until written confirmation is sent that it agrees to process the order. The Vendor reserves the right to subject the order to other conditions, to suspend or refuse it, notably if the order proves to be incomplete, if the data supplied is obviously erroneous, if the Customer has failed to pay previous orders, or for any other reason that the Vendor may see fit. The information given by the Customer when s/he places an order is binding; in the event of an error in the Customer’s name or address, the Vendor shall not be held liable for its inability to deliver the goods. Orders shall not be final until they have been confirmed by payment of the amount by the Customer.
Pre-orders or Crowdfunding products are sometimes offered on our website. We can refund you within 14 days of the pre-order campaign’s end, fees included. After that, we have a policy of no questions asked, though that’s minus payment processing and processing fees (which we can’t get back after 14 days). The customer has to take into account that pre-orders are products that are not yet produced and can only be delivered when produced. The expected delivery date is clearly mentioned on the product pre-order page.
Subscription programs are offered on this website. Customers who are listed as "Subsciber" will automatically be assigned a discount on all available products on the website or can choose a dedicated pledge for Subscribers on Kickstarter or other crowdfunding platforms, depending on the chosen subscription program. Crowdfunding discounts are limited to one game per subscriber. Webshop discounts can be applied to an unlimited number of games. Customers can opt out of their subscription at any time. A subscription period is always 1 year and shall be automatically renewed. When a Customer opts out of their subscription, they are not refunded for the remaining subscription period. In that case, their subscription will remain active until the end of the period of 1 year that the Customer subscribed for.
If the product proves to be unavailable after the order has been finalised, the Customer shall be notified by email as soon as possible.
The prices of the various products are given in euros (€) or US dollars ($) and include tax for private EU Customers. If a Customer is logged in as a EU company with a validated VAT number, prices will be shown without taxes, unless this company has it’s billing address in Belgium. VAT numbers are validated automatically using EU VIES service.The prices are net, before shipping costs. The Vendor reserves the right to change his prices at any time. The products, if available, shall nonetheless be invoiced in euros or US dollars at the rates in force when the order was recorded. Placing an order implies accepting the price given for the chosen product. Shipping costs, where relevant, are given separately when you process your order and must also be paid at the time of completing your order. The total price given in the order confirmation is the final price, including all taxes and costs.
Any order shipped outside Belgium may be subject to taxes and customs fees when it reaches its destination. The expense of the taxes and customs fees related to the delivery of an item are the responsibility of the Customer alone. The Vendor is not required to find out about and inform the Customer of any customs fees and taxes which may apply. The Vendor advises the Customer to contact the competent authorities in his/her country for further information on this matter.
Payment Methods Webshop
The online shop of Game Brewer and Amuza is governed by Belgian law and the items offered for sale on the site are all shipped from our warehouses in Belgium or the USA. Invoices are drawn up in euros or US dollars, subject to Belgian value-added tax (VAT) of 21% if applicable and shipping costs subjected to 21% if applicable. The Vendor accepts the following payment methods: VISA, MASTERCARD, MAESTRO, IDEAL, BANCONTACT, SOFORT, PAYPAL. Extra fees may apply for certain payment methods. If a Customer doesn't agree with a certain fee, s/he should choose another payment method or not purchase the product(s) at all. By paying the applicable fee, the Customer explicitely agrees with the fee, which is not refundable. The Customer shall receive confirmation by email on receipt of payment for his/her order. Whatever payment method is used, the order shall not be taken into account until the payment has been validated. As long as the order has not been validated, it shall be recorded but not taken into account. For all payment methods, including VISA and MASTERCARD, the account of the Customer will be debited immediately after the confirmation of the Customer that payment may be processed. Validation of the order is issued once authorisation to debit the account has been sent by the organisation that verifies and validates payment. The Vendor shall then send a confirmation email and the Customer’s account shall be debited. The Vendor reserves the right to suspend the processing of an order if payment by bank card is denied or payment is not made. In these circumstances, the Vendor may consider the sale to be cancelled. The Vendor guarantees full confidentiality of bank information secured by the SSL protocol, which automatically checks the Customer’s right to use the bank card and encrypts all transactions to ensure confidentiality.
Payment Methods Distributors, Retailers and other Partners
All products are shipped from our warehouses in Belgium or the USA. Invoices are drawn up in euros or US dollars, subject to Belgian value-added tax (VAT) of 21% if applicable and shipping costs subjected to 21% if applicable. Distributors, Retailers and other Partners can choose the payment methods as described under "Payment Methods Webshop", with the same terms and conditions as described above. Distributors, Retailers and other Partners may be granted specific payment terms by the Vendor, as specified on the invoice. If no payment is effected on the due date, interest arrears shall be payable in respect of the outstanding amounts ipso jure and without prior notice of default or any requirements, which arrears shall be a 8% rate of interest per year, calculated per day, from the due date until the moment that full payment is made. A collection cost of €40 may be added on each reminder.
Transfer of Ownership
Game Brewer keeps full ownership of the products sold until the total amount due by the Customer for that order has been received, including interest on arrears and indemnities. The transfer of ownership of goods bought from Game Brewer by the Customer to a third party falls outside the scope of this contract. Only the Customer who originally bought those goods may claim to agree to the clauses of the present terms and conditions of sale.
Proof of the Transaction
In general, the parties accept electronic evidence within the framework of their relations (email, back-up, etc). The parties agree that the data recorded by the Vendor are proof of all the Customer’s transactions on the website. The data recorded by the payment system is proof of financial transactions. Order forms and invoices are stored on a reliable, durable server and shall be produced as evidence.
Processing Webshop Orders
Orders are processed from Monday to Friday, except on public holidays. Parcels are dispatched from Belgium or the USA within a period of 1 to 15 working days following the payment of the order unless prevented by reasons beyond the control of the Vendor. The Vendor shall not be held liable for any late or non-delivery due to reasons beyond his control which may make performance of the contract impossible or more costly, in part or in whole, or due to the acts of third parties such as the suppliers to the parties to this agreement, subcontractors, agents and representatives, or if the Customer fails to fulfil his/her commitments. Other circumstances which release the Vendor from his duty to deliver the goods are war, riot, fire, strikes, accidents and the impossibility of obtaining supplies. The Vendor shall keep the buyer informed in good time of the abovementioned events or incidents. Timely delivery of products shall only take place if the Customer has fulfilled his/her obligations to the Vendor. The lead times stated in the order or the order summary are given in good faith as an estimate only. The lead times are not in themselves an essential condition of the contract and the Vendor shall not be required to make any compensation whatsoever or to pay interest in the event of late performance of his duties. The Customer may also change the appointed date, under the conditions set out in the confirmation email, either on the website https://www.gamebrewer.com, or by contacting the customer services department by using the contact form on this website, and paying any costs or modification of expenses related to the change of date. The Vendor reserves the right to entrust some services to third parties, employees or agents working under its responsibility within the limits provided by the law and regulations on accreditation. The products bought on the website https://www.gamebrewer.com shall be sent to the shipping address supplied by the Customer. The Vendor shall not be held liable for the consequences of any errors made by the Customer at the time of ordering. The Vendor shall not be held liable for the non-performance of the contract in the event of reasons beyond his control, disturbances, or partial or total strikes, in particular relating to any means of transport or carrier services. A detailed invoice corresponding to the order, drawn up in the name of the Customer, shall be enclosed with the order.
Offers of sale are subject to the availability of products. If a product proves to be unavailable after the order has been validated, the Vendor undertakes to inform the Customer as soon as possible by email or telephone. The Customer may then request the cancellation of the order. When reimbursement is complete, the amount shall be credited to the Customer’s credit card account within thirty days of cancellation
All text, comments, illustrations and images reproduced on our website and/or our Goods are all rights reserved. Any reproduction in part or in full without the Vendor’s consent is prohibited. Ordering does not entail the transfer or granting of intellectual property rights unless expressly stated.
The products on offer comply with the Belgian and European laws in force. The Vendor cannot be held liable if it has performed its services in accordance with these regulations. The Vendor cannot be held liable for anything but fraud or gross negligence towards the Customer committed by the Vendor or its employees or agents. The Vendor shall not be liable for any indirect loss due to this contract, loss of business, loss of profit, loss of opportunity, loss of production, loss of activities, loss of clientele, damage to reputation, damages or costs, and this list is not exhaustive. Any complaints must be sent without delay by sending a message with the contact form on this website or by post addressed to the Vendor. If it transpires within thirty days following the receipt of the complaint that the Vendor has failed in the performance of its obligations, it shall then make a new delivery of the products concerned by the complaint, at its own expense.
Protection of Privacy
Enforceability of the General Terms and Conditions
Any order made by the Customer and all deliveries made by the Vendor imply full and unconditional acceptance by the Customer of the present terms and conditions of sale to the exclusion of any other documents such as the Customer’s own general terms and conditions, or any brochure, catalogue, etc, which are only to be taken as a guideline. The parties expressly agree that the present general terms and conditions apply to their commercial relations, unless otherwise provided in writing. The express waiver of one of the general or particular terms or conditions does not affect the application of the other general or particular clauses. The cancellation or inapplicability of one of the clauses of the general or particular terms and conditions has no effect on the whole of the other provisions in the general and particular terms and conditions, which remain valid and applicable. The fact that the Customer has not received the present general terms and conditions in his/her native language does not exempt him/her from applying them. The ordering of any product proposed on the site supposes the reading and express acceptance of the present general terms and conditions, and this acceptance does not require the Customer’s handwritten signature. The validation of the order form by the Vendor constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sum due for fulfilling that order is payable. The Vendor reserves the right to change its general terms and conditions without personally informing the Customer and without the Customer being entitled to claim any compensation whatsoever. It is incumbent on the Customer to check periodically whether or not changes have been made. The Customer may copy or print the present general terms and conditions of sale as long as she/he does not alter them.
Applicable Law and Disputes
The present contract is governed by Belgian law. Any complaints must first be registered with our customer service department using the contact form on this website or sending a letter to Game Brewer BVBA, Patersstraat 51, 2300 Turnhout, Belgium. The Customer should first contact the Vendor with a view to obtaining an amicable solution. Any disputes shall be settled under Belgian law by the Belgian courts, which have sole jurisdiction unless there is a mandatory statutory provision to the contrary.